We want you to be satisfied with your purchase. Please read our return policy before placing an order.
Returns
Due to hygiene and safety reasons, perfumes that have been opened or used cannot be returned.
A return request is accepted only for items received damaged, incorrect, or different from what was ordered.
Return Conditions
• Contact us within 48 hours of receiving your order.
• Provide your order number and a clear photo of the item.
• The product must be unused and in its original packaging.
• Items damaged after delivery due to customer handling are not eligible for return.
Damaged or Incorrect Items
If you receive a damaged or incorrect product, contact us through WhatsApp or our Contact Us page. We will review the issue and guide you through the next steps.
Refunds and Replacements
After we review and approve your return request, we will discuss the available option, such as a replacement or refund.
Contact Us
For return questions, contact Debz Fragrance Empire through WhatsApp or the contact details on our Contact Us page.